I leased one car 2020 Toyota corolla LE few days ago from this location. It was a happy experience with the sales manager Jason not only from his honest communication, but also from his detailed explanations on my questions. I like the business done in an open and honest way for saving time on negotiation.
He did good job!
This place was a complete rip off for me. I took the car in for a safety and there was "too big" a divot in the windshield according to them. They wanted $480 for a new one. I talked to a windshield expert, and the damage was within the size of a quarter and hence could be repaired. So, I wasted $140 for a safety that they would not award; they tried to get $620.
If you're looking for a used Toyota, I would recommend this dealership , specifically Kentaro Hoshimi. I found him to be quite professional, patient and courteous.
Less than 20 days ago, I thought of gifting myself a car, and started my own internet/showroom research, thought of Corolla and than switched to Camry Hybrid, During my interaction with product adviser, Bradley Brown, I got every reply very honestly, and that took me back to Brad at Downtown Toyota, who once again did great by showing all the specs of Toyota Camry Hybrid 2017 model. 3 days later, my car was ready to drive off the showroom, and now I'm enjoying my new car, great people at Downtown Toyota, great showroom.
Aah - to buy a car in 1 day from a great sales person - Wow! When my 18 year old Rav 4 finally gave up, I walked into Downtown Toyota and was introduced to a brand new sales person by the name of Ned Manuel. My fears that someone more experienced may be better, soon disappeared due to Ned's very natural, personable and respectful manner. Ned may not have had all the answers but he didn't pretend to either and got the answers to my questions quickly and accurately. I didn't know if I wanted a new or used vehicle so Ned had me test drive both and compared pricing. When I decided a Used Vehicle was for me based on price, it was then a matter of finding the right one. But unfortunately that vehicle was on another lot. Instead of trying to sell me what he already had on his lot, he recognized that it was the best fit for me and brought the car in for me to test drive. And he was right, it was the car for me and the deal was done. I found Ned to have a great sense of subtle humour which adds to his natural manner. One is at ease with him immediately not only because of his personality, but because he makes you feel that getting the best car for you is more important than just making any sale. Thanks Ned. Love my new car.
Me and my husband recently bought our very first vehicle, a 2025 Toyota Corolla Cross LE and picked it up this past Saturday. We were a walkin last Monday and we were introduced to Marcos. We were needing a vehicle right away and Marcos and his team made that happen. He was very transparent with us right from the beginning and answered any questions we had. He went above and beyond and as his client we couldn't be happier with the help Marcos gave us. He truly cares. Me and my family had a really great experience with him. So far we are really enjoying our vehicle. Thank you Marcos and Downtown Toyota for meeting our needs. Thank you Marcos for calling and checking in with us since picking up our vehicle.
I’m very happy to have purchased my first vehicle from Downtown Toyota. It was a great experience—everyone was helpful and supportive throughout the process. I’d especially like to thank Mouri, who went above and beyond to help me find the best deals. I’m really enjoying my RAV4 XLE—it’s an awesome vehicle!
Bought a 2025 Sienna from Downtown Toyota — great experience. Jason Zhang was super helpful, patient, and made the whole process easy. No pressure, just solid service. Highly recommend him if you’re car shopping!
We recently purchased our brand-new RAV4 Hybrid HEV SUV from Toyota Downtown Auto Group, and we couldn’t be happier with the experience! Marcos Borja and Raphael Morena were an absolute dream team. From start to finish, they were professional, honest, and truly a breath of fresh air in the car-buying world.
There was no pressure, no upselling, and no hidden fees—just genuine service. They laid out everything clearly, made sure we understood our options, and only offered us features that fit our needs and budget. Their transparency and down-to-earth approach made us feel confident and respected. They treated us like part of the DAG family, and for that, we’re truly grateful.
If you're looking for a dealership that values integrity and customer care, ask for Marcos and Raphael—they deliver what they promise and more. Thank you both for making this a stress-free and enjoyable experience!
Poor Service at [Downtown Toyota Toronto] - V I am reviewing this publicly to express my extreme dissatisfaction with the repeated substandard service I have received at this dealership. I purchased a brand new 2023 Toyota RAV4 Limited Hybrid from Toyota of Windsor Dealership and chose your location for my initial service appointments, a decision I now deeply regret.
My experiences have been consistently negative:
* First Service Despite being advertised as complimentary, I was incorrectly charged for this service. This immediately eroded my trust in your billing practices.
* Second Service Approximately 6,000 km): I was pressured into an unnecessary wheel alignment service at only 6,000 kilometers. While I understand the importance of vehicle maintenance, this felt like an opportunistic upsell, especially given the low mileage. Furthermore, I opted to have my seasonal tire change performed at your dealership at a significantly higher cost than other providers, expecting a higher level of service. Following a negative review based on this experience, I received an unprofessional and emotionally manipulative phone call implying my feedback negatively impacted your service staff. This response was completely unacceptable.
* Third Service : My recent service appointment was plagued with logistical issues:
* Multiple attempts to contact the service department via your IVR system resulted in being directed to voicemail for several different agents (at least five times across four individuals) and even, inexplicably, to a Ford dealership.
* The arranged courtesy Uber was dispatched to an incorrect address, forcing me, as a person with a disability, to walk to your dealership.
* The "complimentary" car wash provided was of such poor quality that it was demonstrably worse than a basic automated car wash at a gas station.
As the owner of three vehicles, I have experience with various dealership service departments. However, the level of customer service I have encountered at your location has been remarkably poor and falls far short of the expectations one has for a reputable Toyota dealership.
The underlying concern is whether Toyota's reputation for reliability is being undermined by the inconsistent and, in my case, frankly unacceptable service provided by some of its dealerships. It appears that while customers choose Toyota for its longevity, they may be inadvertently pushed towards independent service centers due to consistently poor customer service experiences at authorized dealerships.
In hopes of acquiring a prompt and thorough investigation into these issues and a clear explanation of the steps taken by management I did respond to the automated call as not satisfied but surprise it’s been 4 business day and no call back .
I purchased a Toyota RAV 4 today. This car is the 2025 version. It has leather seats. It has automatic rear trunk door. It has automatic ceiling windows. It has lane change warning signals. It has the most efficient fuel system. One single fueling can run for at least 900km. This car is not gas-powered. It is powered by gas and electricity. I want to thank Jason. He is very professional. He is patient. He cares deeply about his customers. He makes the best recommendation. I want to thank him for selling me this car. I wish him the best.
I had a great experience at Downtown Toyota. I initially expected to wait a full year for a Corolla Hybrid, based on my friends’ warnings about the typical wait times. To my surprise, my car arrived in six months. I know it was still a long wait, but it was far quicker than I anticipated.
Jason guided me through the entire process and spent about 30 minutes explaining every function and feature of the vehicle. Thanks to him, I didn’t have to tackle the lengthy handbook on my own. He also provided helpful advice and offered me a great deal on maintenance, ensuring I got the best package for my needs. Overall, I’m very satisfied and would definitely recommend Downtown Toyota!
I bought this Toyota Grand Highlander platinum max from this location and I had an excellent experience with Berk in downtown Toyota.
Berk gave us good customer service and he understands what we need and what we want so he suggested us this car and we loved it. Perfect choice!!!
Berk was professional, friendly, and attentive to our needs. He took time to explain all my options and made sure I felt comfortable with my decision.
And also with the finance department we get a great customer service and financial advice from Miriam and Lwis.
Highly recommend Downtown Toyota for their outstanding customer service!
Marcos Borjas' service at Downtown Toyota was incredible. He is a very helpful and attentive person and helped us with everything we needed from the moment we entered the dealership until we left with our vehicle. I really recommend it 100%. Thank you very much, Marcos.
Buying a new car is not an easy decision! After me and my husband talked about it, we decided to go for a new Toyota Corolla Cross!
We had an excellent experience with Marcos at Toyota Downtown Canada. He was incredibly supportive, attentive, and understanding of our needs and urgency throughout the entire process. Marcos took the time to calmly present the available options, offering his recommendations while allowing us the space to evaluate them at our own pace. We never felt pressured, which made the experience stress-free and enjoyable.
When we came to pick up our new Toyota Corolla Cross, we had so many questions, and Marcos was more than happy to answer them all. He went above and beyond for us—even staying late to ensure we were completely satisfied. We truly appreciate his professionalism, patience, and dedication, and we would highly recommend him!
He will definitely be our advisor in our next purchase! No doubt.
Hi i have been cubel of years with downtown toyota so i recommend service in downtown toyota good service and good imployees .
I did last my service in downtown Toyota that did good jop sbaseveic catherine how gave me good service and good jope also every eployees in downtown toyota are good too.
Thank you catherine
And all eployees
Thank you downtown toyota.
I had a great experience with purchasing my Matrix from Downtown Toyota. This is the second time I’ve bought a car from them and this time the sales representative was Dean Dwyer. I highly recommend you ask for him. He knows his stuff and made me feel like I was getting a great deal. He gives excellent customer service and the stories of his life’s events are quite inspirational to us all.
Great service. Very knowledgable, efficient and detailed. However, like all dealerships, it's quite pricy. The buying process was simple and easy - and the sales staff was nice. Thanks to his great customer service, I have great confidence with Downtown Toyota and will be back!
Just purchased a 2014 Prius V from Downtown Toyota. This is my fourth Toyota from Downtown and my third with Dean Dwyer. Dean is an helpful and honest broker and I feel that I received a good deal on my purchase and trade-in. Business Manager Alice Lake is straightforward and also a pleasure to deal with. Overall I'm very satisfied with Downtown Toyota's sales and service.
We just bought a car from Downtown Toyota. The people there are sincere and want to make a sale that benefits both the customer and them. Deepak is an excellent salesman who did a great job finding out what we were looking for in a car. The business manager, Alice, was also great at explaining all the various packages and features. My wife and I enjoyed the entire experience and now we have a pre-owned car that looks like its brand new!
I bought a used Prius from Downtown Toyota ~2 months ago. The car was in excellent condition. I was very impressed with the honesty of their staff especially Joyee & Katherine. They delivered exactly what they had promised. I am very happy with my car. I would totally buy another new/used car from them again.
I had a pleasant purchasing process at Downtown Toyota and finally I obtained my car of dream, Toyota Sienna 2014 there. Wilbert Ma, the salesperson at Downtown Toyota, was polite, professional, and pleasant to deal with. He understood my needs and walked in my shoes, and recommended the best car model that suits my family. Indeed, the overall experience was pleasant. I would rate 10 out of 10 for Wilbert Ma's service. I would definitely recommend Downtown Toyota to my friends, and actually I have done so already.
My overall experience with this deal has been great ! I've bought a 2013 Sienna with them.
When I started looking for a car, Wilbert Ma (sales representative) attended me and provide all the information needed even though I didn't buy a car that day, never being pushy or in a rush.
Some weeks later, he called me and was able to get a very nice deal - the car was exactly what I wanted! Wow, it was totally unexpected - you can see when a person really cares in provide a good service to a client. Until today, whenever I have a question about the car he is available to help.
During the purchase process all the staff was helpful, providing all the information about conditions for the purchase and also additional items that are recommended.
I definitely recommend Wilbert Ma and Downtown Toyota!