Today we had a fantastic experiences with OpenRoad Richmond. Terms were approved as we were expecting. Rates become lower than first promise and. Delivery was smooth. Everything was clear without any hidden cost. Thanks to Hamid and Tony as our sales/financial advisors, and Jason as the technical handover expert. Cheers guys.🥂🥂
I recently picked up our 2025 Toyota 4Runner at the Richmond Toyota Dealership. We’ve been here a few times before and always had great experience. I wanted to highlight our experience with Hamid and Anna. Wasted no time with the process. We were in a pinch and Hamid stepped up and fulfilled our needs better than we imagined. Anna was very kind and didn’t make us feel forced to purchase all add on warranty. Overall 5 stars for us and would do it all over again. This changed the way we see Car Dealerships. We’ve had a few negative experiences before and by far this was our best one! Keep up the good work! We love our new car
I purchased my Toyota Rav4 Prime XSE with Tech Package from Open Road Toyota Richmond and had a wonderful experience. Product Advisor Sam Liang was very knowledgeable and worked hard to get me the best deal possible. He made the whole experience stress and worry free and provided regular updates throughout the waiting period. He went above and beyond to ensure everything went smoothly from start to finish, in collaboration with Sales Manager Jaam. I appreciate Finance Manager Tina’s patience when explaining everything to me in detail, which allowed me to make the best decision to suit my needs especially as this was my first brand new vehicle. During the delivery, Delivery Specialist Zoe provided a full tour of the vehicle, demonstrated all the included functions and made sure I was comfortable with everything before I departed from the dealership. I had such a positive experience with every staff member I encountered and truly appreciate their professionalism and all the hard work they did for me. Based on my experience with Sam L and his team, I will definitely be a return customer and will be referring everyone I know to him in the future.
I had a fantastic experience at Open Road Toyota, Richmond when purchasing my Toyota Tundra Hybrid. From start to finish, the team made the process smooth and stress-free.
A big shoutout to Rocky, the Product Advisor, who was incredibly active, knowledgeable, and ensured I got the best deal possible. He made the entire purchasing process seamless. Since this was my first lease, Ester took the time to explain everything in detail, making sure I understood the terms before signing the agreement. Finally, David, who handled the delivery, gave me a thorough walkthrough of all the features of my new truck.
I truly appreciate the professionalism and customer service of the entire team. If you're looking for a great dealership experience, I highly recommend Open Road Toyota, Richmond!
I had a fantastic experience working with salesman Joe Kong! His professionalism and thoughtful advice made the entire process smooth and stress-free. He truly understands the needs of me and goes above and beyond to provide the best recommendations.
Specifically for Cantonese-speaking buyers, I highly recommend Joe! Also the Prius prime is a very good car
I recently referred a friend to Openroad Toyota Richmond, and they had an excellent experience purchasing their car with Sam Liang as their salesman. From the start, Sam was professional, knowledgeable, and genuinely helpful. He took the time to understand my friend’s needs, answered all their questions with patience, and made the entire process smooth and stress-free.
Sam’s customer service was top-notch—he never pressured them and ensured they got the best deal possible. My friend was extremely happy with their purchase, and I’m glad I recommended Openroad Toyota Richmond to them. If you're looking for a trustworthy dealership and a great salesperson, I highly recommend Sam and the sales manager, Jaam at Toyota Richmond!
I ordered a car from my friend Ron 6 months ago. After my friend is no longer working there, he has asked Sam Liang to follow up with my vehicle order. I would like to say that Sam Liang is the best guy I haven’t meet in my life. His service totally changed my expectation of a sales person. Very productive and knowledgeable also super patient. Even though he didn't have a car for me, he had tried his best to make it happen. Unfortunately the dealership does not have the car that I wanted in stock. Although I just bought from another store, I promise you guys that I will be back for sure in the future. I will definitely refer all my friends to go see Sam Liang when they need a car. He is the best person to deal with. Thanks again I’ll be back soon. 👍
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I had an amazing experience working with Sam Liang! From start to finish, he was incredibly attentive and made sure all my needs were met. His knowledge of the vehicles was impressive, and he took the time to answer all my questions without any pressure. The level of service I received was outstanding. He truly went above and beyond to ensure I was happy with my RAV4. I can't recommend him highly enough. I would definitely recommend Sam to my family and friends if they are in the market for a new car. Great job Sam!
I recently leased a 2025 Toyota Corolla SE from OpenRoad Toyota Richmond, and once again, I had the pleasure of working with Henry Lee. This is actually my second time working with Henry—he also helped me with my 2019 RAV4, and both experiences have been nothing short of excellent.
This time, I traded in my 2019 RAV4, and Henry made the entire process seamless. He took the time to run all the numbers, laid out the best options for me, and ensured I got the perfect deal that fit my budget and needs. His dedication and effort in getting me the exact car I wanted, under the best possible circumstances, did not go unnoticed.
From start to finish, everything was smooth, professional, and stress-free. I truly appreciate Henry’s knowledge, transparency, and customer-first approach. If you’re looking for a top-notch car-buying or leasing experience, I highly recommend Henry Lee at OpenRoad Toyota Richmond
I recently had the pleasure of purchasing a Highlander from Open Road Toyota Richmond, and I had an amazing experience thanks to Amir. He was incredibly kind, professional, and went above and beyond to make the entire process smooth and enjoyable. His knowledge and helpfulness made all the difference. I highly recommend Amir for anyone looking to buy a car — he truly cares about his customers!
I really appreciate Rosanna as well for financial advice.
I recently purchased a 2025 Toyota RAV4, and I had an excellent experience! Sam Liang provided outstanding service—he was professional, patient, and truly helpful throughout the process. David also did a great job explaining the details and features of my new car, making sure I felt confident with my purchase. I highly recommend them for anyone looking for a smooth and stress-free car-buying experience. Thank you, Sam and David!
A huge thank you to this professional team: Zoe Ho, Joe Kong, and Gary Chan.
This is my first Toyota vehicle, and they provided tremendous assistance from the selection process right through to picking up the car. Special thanks to Joe for his guidance in recommending options tailored to my needs and to Gary for seamlessly handling all the final paperwork.
Zoe’s fluency in both English Cantonese and Mandarin, combined with her patience in explaining every vehicle feature and important considerations, helped me feel comfortable behind the wheel right away.
I highly recommend this fantastic team to anyone!
I had a great experience at Toyota OpenRoad Richmond, and Sam Liang really made it special. I bought my first car from the dealership, but worked with a different associate. When it came time to buying my first ev car, I went back to Toyota OpenRoad and worked with Sam. He made the process so smooth, and when I traded in my old car, he helped me get a great deal. Sam was knowledgeable, professional, and made everything stress-free. I highly recommend him if you're looking for a great car-buying experience!
I had a fantastic experience buying a second-hand car from OpenRoad Toyota Richmond, thanks to Arman. He was professional, knowledgeable, and very patient in helping me find the right car. He answered all my questions honestly and made the whole process smooth and stress-free. There was no pressure, and he provided all the necessary details about the car’s history and condition. I truly appreciate his excellent customer service and highly recommend him to anyone looking for a reliable salesperson. Thank you, Arman, for making my car-buying experience so easy and enjoyable!
I had a fantastic experience with Sam Liang. He went above and beyond to help me find the perfect car within my budget. Even though I was looking at used cars, Sam provided excellent service throughout the entire process, including after-sale support. He kept me updated on the car’s status and followed up after our appointment to ensure everything was going smoothly. I truly appreciated his dedication to making sure I found the right match. Highly recommend Sam for anyone looking for a hassle-free, professional car-buying experience!
Thank you, Sam!
Bought this 2020 Nissan 370Z from here.
I had an awesome purchasing experience with Product Advisor Chenney Chen and his team.
Chenney speaks Trilingual (Eng, Canton and Mando), who also knows exactly what I need and fought me the best deal.
It was a smooth and professional experience!
I just got my 2024 Toyota Corolla Hybrid from OpenRoad Toyota Richmond, and the experience was fantastic! Sam, the sales manager, was professional and friendly, making the car-buying process smooth and enjoyable. Tony handled my car loan with great care, ensuring I got the best financing option. Together, they made the entire process seamless and stress-free. Highly recommend Sam and Tony for your next car purchase!
"I recently purchased a 2025 Toyota Corolla from the Toyota Richmond dealership, and I must say, the experience was outstanding, thanks to Mr. Hamid. From the moment I walked in, he was professional, approachable, and incredibly knowledgeable about the vehicles. He patiently answered all my questions, ensuring I understood every detail about the car and the leasing process.
Mr. Hamid went above and beyond to make the entire process smooth and hassle-free. He provided honest advice, helped me explore the best options, and made me feel confident in my decision. I truly appreciated his friendly demeanor and commitment to excellent customer service.
If you're looking for a car and want a seamless experience, I highly recommend visiting this dealership and working with Mr. Hamid. He turned what could have been a stressful process into an enjoyable one.
I recently had the pleasure of purchasing a vehicle from Joe Kong at Open Road Toyota Richmond, and my experience was nothing short of exceptional. From the moment I walked into the dealership, Joe made me feel welcomed and valued. He took the time to listen to my needs and provided clear, honest information about the options available to me. His professional, yet personable approach made the entire buying process smooth and stress-free.
Joe’s knowledge of the vehicles and the various financing options helped me make an informed decision, and he was patient, answering all of my questions without rushing. The entire team at Open Road Toyota Richmond was incredibly helpful and attentive, ensuring that every aspect of my purchase was handled efficiently.
I couldn’t be happier with my new vehicle, and I am extremely grateful for Joe’s guidance throughout the entire process. If you're looking for a reliable and seamless car-buying experience, I highly recommend reaching out to Joe Kong at Open Road Toyota Richmond. A truly flawless purchase from start to finish!
Exceptional Customer Service - Thank You, Pablo!
We had an amazing experience with Pablo Santos at Toyota Richmond during our visit yesterday. He was incredibly attentive, answering all our questions with clarity and patience. Since the new model we were looking for wasn’t available, he guided us through the pre-owned options and provided transparent information throughout the process. He even arranged a test drive, which was extremely helpful.
Although we ended up purchasing from another dealership due to our urgent needs and specific goals, we wanted to express our gratitude for Pablo’s outstanding service. Employees like him truly make this dealership stand out. Thank you, Pablo!
I recently purchased a 2024 Toyota Sienna XSE from Open Road Toyota Richmond with the help of David Lieu, and it was an exceptional experience from start to finish. David’s professionalism, knowledge, and genuine care for our needs made the process smooth and enjoyable. He took the time to answer all of our questions and ensured we were comfortable with our decision. We truly appreciate his dedication and highly recommend David to anyone looking for a seamless car-buying experience. Thank you, David, for making it memorable!
Bought my very first car and Alex Mislang made the whole process so easy and stress free. He was very knowledgeable and provided me with guidance to help me make the right decision. Overall, my experience with Alex and Toyota went smoothly and I’m happy with my purchase!
The dealership was much larger than those I’ve visited in B.C., but still managed to maintain a strong focus on customer engagement. I was assisted by Product Advisor Alex Mislang, who was pleasant, attentive, and played a key role in facilitating our purchase of the 2024 4Runner Limited. Alex answered all my questions, both before and after the sale, ensuring a smooth experience. The entire process was efficient and of high quality.
Although I had already researched the vehicle's features, the dealership has a dedicated shipping team that provides a brief orientation on the vehicle’s basic functions before it’s handed over to the buyer. This added touch made the experience even better.
I highly recommend this dealership and want to express my gratitude to the Open Road Toyota Richmond team for making my purchase as hassle-free as possible.
The dealership was much larger than those I’ve visited in B.C., but still managed to maintain a strong focus on customer engagement. I was assisted by Product Advisor Alex Mislang, who was pleasant, attentive, and played a key role in facilitating our purchase of the 2024 4Runner Limited. Alex answered all my questions, both before and after the sale, ensuring a smooth experience. The entire process was efficient and of high quality.
Although I had already researched the vehicle's features, the dealership has a dedicated shipping team that provides a brief orientation on the vehicle’s basic functions before it’s handed over to the buyer. This added touch made the experience even better.
I highly recommend this dealership and want to express my gratitude to the Open Road Toyota Richmond team for making my purchase as hassle-free as possible.
Our family is looking for a new full electric vehicle. Frank had been very helpful in helping our family get a new bz4x. He is knowledgeable and thorough in explaining the car as well as provided us with excellent aftersales service. I highly recommended Frank Wong at Richmond Open Road Toyota.
I had a fantastic experience with OpenRoad Toyota Richmond, and I owe a big thanks to Alex Mislang for making it happen. Alex helped my brother in-law find the perfect car, demonstrating the same exceptional service that he provided when he assisted me with my first car five years ago. His professionalism, patience, and deep knowledge of the vehicles truly set him apart. If you’re looking for a reliable and knowledgeable salesperson, Alex at OpenRoad Toyota Richmond is your go-to person. Highly recommended!
HereWe bought our car from this branch, and we go there every time for servicing. They always give a free car wash after the service, and so far, we've been satisfied with the service and staff.
They also have a Japanese café here, and there's free cold water and coffee machines on both floors with comfortable furniture for waiting while the car is being serviced."
HereWe bought our car from this branch, and we go there every time for servicing. They always give a free car wash after the service, and so far, we've been satisfied with the service and staff.
They also have a Japanese café here, and there's free cold water and coffee machines on both floors with comfortable furniture for waiting while the car is being serviced."
Buying a car from a large dealership can be a very stressful and anxiety inducing process. In fact, I had just gone through a nightmare with a different dealership and their pressure tactics sales strategy.
My experience with Open Road Toyota Richmond was the complete opposite. I found a Toyota Sienna on their website and inquired about it. I am so thankful that Sam Liang was assigned as our salesperson. Sam was so helpful throughout the entire process. He was super responsive when I called or texted him. He answered all my questions and gave good advice both about vehicles I was interested in and about the process. After I had found the Sienna I wanted and put down the deposit he was giving me updates about what was going on with the vehicle as they prepared it for sale. When I came in to fill out some paperwork and he knew that I was in a rush he was literally running around the dealership to make sure I got out of there on time so I wouldn’t be late for work which I really appreciated. I really can’t say enough good things about the level of service we received from Sam and would recommend him to anyone looking for a Toyota.
Thanks my high school classmate Sam Liang for the good customer service. Sam is very patient to help us choose a new vehicle. Also we really appreciate to financial manager Kitty and sales manager Terry they give us a lot of help, and Alex who is Delivery specialist is patiently explains all the details about our new car.
I had an exceptional experience purchasing a car from Hamid at this location. From the moment I walked onto the lot, Hamid was friendly, knowledgeable, and went above and beyond to help me find the perfect vehicle. He listened attentively to my needs, answered all my questions, and made the entire process seamless and stress-free.
His expertise and transparency made me feel confident in my purchase, and his follow-up after the sale was impressive. I highly recommend Hamid to anyone looking for a hassle-free car-buying experience. Toyota open road truly exceeded my expectations and earned my loyalty.
Thanks again, Hamid for an outstanding experience!
We recently purchased our first car in Canada with the invaluable assistance of Mr. Allen Xu at Open road Toyota Richmond . His exceptional support ensured that we found the perfect vehicle to our needs without any pressure. We highly recommend Mr. Allen Xu for his professionalism and dedication to customer satisfaction
I have always had better experiences here at this location than any other Toyota locations.
I really like this location because they always have promotions. I’ve gotten a free lunch cooler, free tote cooler, flashlights, and so much more every time I service.
I’ve even gotten a complement from a mechanic who said I took very good care of my vehicle, and that my engine bay looks brand new for a half decade later.
This location is owned by Open Road. I like their points program. You can redeem them for services or a purchase towards a new vehicle. The whole staff from different departments are very friendly. I feel very comfortable here. Bathrooms are clean. Coffee station is always stocked. I’ll continue to service here.
Not sure if everyone knows. But you can buy wiper refills instead of wiper blades. I always change them every year right before the winter for better visibility. The parts department sell them.
Anyone can sell a car but Toyota sells confidence. To be able to walk out of a dealership with that confidence is what makes it special. Max is a great rep and very knowledgeable about products. As a first time car buyer he was super patient with me and answered all my questions. I’m happy i got to know him and will definitely reach out to him when i get my next car.
Me and my wife had a great experience at Toyota Richmond. Alex Mislang gave us an exceptional customer service. His expertise and professionalism made our experience smooth and hassle free.
I will enthusiastically recommend your dealership to friends and family.
I recently bought my second new car and traded in my old one at Openroad Toyota Richmond with the help of Hamid Raza Kafaii, the salesperson, and Pawan Sheetak, the manager. The experience was fantastic, just like the first time. The staff were incredibly friendly and professional. They always offer the best price for your old car when you trade it in for a new one, making the whole process easy and stress-free.
The customer service was outstanding. Hamid and Pawan were like family members, always great with all the kids. They really care about their customers and ensure you find the perfect car without any pressure.
My first car was a Toyota Camry Hybrid, and my second car is a Toyota Highlander Hybrid Limited with the Platinum package. Both times, the experience exceeded my expectations.
I highly recommend Openroad Toyota Richmond for their exceptional service and dedication to customer satisfaction.
Special Thanks to Hamid and Pawan 🤲😍❤️
Thanks Openroad Toyota Richmond 🚘 🚙👍
We got our first car at Richmond Openroad Toyota, With the help of Mr. Alex Mislang. He was extremely kind and assisted us in finding the ideal car for us. Thanks to his skills and smooth transaction.
I highly recommend it to anyone seeking a new car at Toyota Richmond.
My friend got her new gr86, it was an amazing experience. Kuya Alex is very helpful when choosing the right one that will fit your preference and budget. It was a smooth transaction. If you’re looking for trade in, brandnew or 2nd hand car go at openroad Toyota richmond. And look for Kuya Alex. ☺️
That's great to hear! I'm glad your car service went smoothly according to plan. It's always nice to have a reliable friend like Hamid assisting you. Thank you for acknowledging their excellent service and honest guidance.
Our first car in Canada! Our experience at Toyota OpenRoad, especially with Mr. Alex Mislang, was really excellent. He greeted us kindly, understood my demands, and assisted us in finding the ideal car without putting me under any pressure. Thanks to his skill, the paperwork procedure ran smoothly and efficiently. I strongly recommend Mr. Alex Mislang to anyone seeking for a new vehicle at Toyota OpenRoad.
I like to express my deepest gratitude for the exceptional service and assistance provided by Product Advisors Mr. Frank Wong & Mr. Sam Wong during my recent 4Runner purchase. Their professionalism, knowledge, and genuine commitment to ensuring my satisfaction as a customer truly impressed me throughout the entire process.
I wouldn’t hesitate to recommend both of them to my families, friends and colleagues on their future purchases on any Toyota products.
The best order and deliver service I had ever in my vehicle purchase experience so far. Both Sales Manager Terry and Sales Kenny helped me ordered my vehicle and provided me professional recommendations about the color and the model to order. During the waiting period, I got reply and following up about my order status. Last month, I got called from both Sales Manager Terry and Sales Kenny that my vehicle was ready. The delivery process was very smooth and the Business Manager Mo introduced me the accessories and the service and tire packages that are very useful for me. My delivery specialist lady helped me connected my phone with my car and introduced us all the functions about this vehicle. Very good purchase experience and all my family members are happy and like my new car. Definitely will order my next Toyota and recommend my friends and family here 👍.
My experience every time I go to Toyota Richmond has been great. I've never left this place being upset. The service that you get every step of the way is phenomenal.
Henry Lee has been amazing helping my family and I get my Rav4 Prime as well as other vehicles in the past. The process was smooth and everything was explained thoroughly every time. It has been one full year and my car has zero problems. Has been running great being my ride every single day.
Your vehicle is also linked to the Toyota app on your phone that allows you to access your vehicle remotely, including lock/unlock, mileage, EV/gas percentage, trips, etc. I personally find that really useful. Helps me plan when I need to charge the car. It even successfully helped me dispute a parking ticket one time.
I have gotten service twice for my car now. First one was with Stephen L. who kindly helped me with getting the new key for my car. The most recent one was with Howard S. who was super friendly and funny. You can tell that he looks forward to being at work and genuinely cares about the customers, providing the best customer service even at the service department (Thank you Howard!). The car service itself was also speedy, only took about an hour.
If you are stuck at the dealership during the wait, there are plenty of cars on display on the spacious show floor for you to browse and plenty of seats all around the place. There is also complimentary drinks for you.
The Tsujiri restaurant/cafe inside is a really nice plus that also adds to the aesthetics of the place.
There is also a complimentary shuttle that runs from Automall to RC or Lansdowne if you want to run some errands while waiting.
This building is still looking quite new and is always clean and tidy. And I do enjoy looking at every kind of car they have here and exploring different features etc. during my visit.
I would definitely recommend this place to my friends who are looking for vehicles.
I just got my new truck at Richmond OpenRoad Toyota, thanks my sales guy Joe Kong and financial manager Anna Chan for their awesome services. They are very helpful and friendly to explain everything and made the deal very smooth and reliable. I’m so happy to choose this dealership for my new car.
I was completely impressed with their professionalism and customer service. The ambiance here is always inviting and comfortable. Henry Lee is the best salesman,he helped me get the best deal for my GR86 trade in. I really appreciate for the efficiency of the financial services Garry to help us get approved for 2024 Sienna. When I sitting on the new car, a young lady, Zoe offered me a great presentation about how to operate the vehicle to make sure I fully understand all the new features.
I've been bringing my Toyota Matrix to OpenRoad Richmond for several years now. The staff are polite and responsive. I really appreciate the customer service!
Service is excellent!
Love the free coffee, wifi, and ample seating while I wait.
If you get Jen to help you, she's amazing.
As long as I have a Toyota, I'll keep comin back here!
Everytime my family and I bring our vehicles into OpenRoad Toyota Richmond for service, we always have the best customer service. From their complimentary coffee to their shuttle drop-off service, the service department always try to accommodate to all our service needs. The service advisors are always helpful and extremely friendly, and all the office staff are always a pleasure to deal with. I recommend OpenRoad Toyota Richmond for any Toyota owners needing service on their cars.
Our family has a Toyota Tacoma and we absolutely love it! I've accompanied my husband a few times when he's gotten his truck serviced and we've always had such a pleasant experience! While you wait for your vehicle to get serviced, you can bring your laptop and get your work done with their free wifi and use their awesome coffee machines! The staff is always so friendly and helpful as well. :)
Came in the other week to have my car serviced, and the service department was friendly and very helpful. Their pleasant demeanour really made my day! Great facility, easily accessible, friendly service and great hours - what more do you need?