This is our second experience buying a new vehicle from AM Ford and we are not disappointed. Kelly was our Sales person this time and she was thorough and knowledgeable about all the options. The entire team stood at the door and celebrated our new purchase! Looking forward to the awesome, reliable service we have come to enjoy with AM Ford. The people there are pretty friendly and know their stuff!
Dan Quintans and the folks at AM ford were fantastic to deal with. I’ve always said great service is the key to happy customers. They not only met the mark but exceeded it. Thank you.
A week and a half ago, Saturday morning, I walked out to an extremely flat tire. After having BCAA change it, I threw the other 3 tires in the truck and took it to AM Ford. Three days later and after an oil change I got it back. Shiny and clean, vacuumed and looking great. They came and picked me up to go get it. Excellent service you guys. I was very pleased with how it went.
The Management and Staff at AM Ford have been so supportive both for me and my Significant other, Basil, they are always here for us, very patient on the phone while they guided us through our situation, the moment I asked Basil what's up with "Dora" Dave had already took the initiative to reached out, wonderful team, better yet, wonderful Family I can call my own.
We had a problem with our ford Mach-E which was causing it to not be drivable. Even though they didn't have an appointment with their EV tech available for 3 weeks out, they said if I could get the vehicle to them they would get it looked at ASAP. At first it was a suspected 12V battery problem. Unfortunately, after we replaced the battery we were stuck on the side of the road again. After a second tow via ford app, they were able to troubleshoot and resolve a problem (with one of the motors and inverter) very quickly. The whole time the service team was very helpful and we didn't even purchase the vehicle from this dealership. This was 6 months ago and our vehicle has run without a problem since.
Very glad to know we have a knowledgeable EV tech in the area and every encounter with the service team I have felt like they have gone above and beyond. Also, look into their tire change program!!
The team at AM Ford Plus are awesome. They changed my tires, talked to me about items that might need attention in the next few months, offered me coffee and donuts and finished off by washing my Bronco. Thanks Dave.
We were negotiating on a new ford with the sales manager when he abruptly ended the discussion and ordered my deposit returned. I don’t see that manager around anymore.
On one appointment for a recall for a wire harness, the service manager refused to do it.
On another appointment I was in for a service and a warranty job. The service was not done and I was asked to come back because they forgot.
Such a pleasure working with the lovely team at AM Ford!
Kelly has sold us 3 vehicles now and she goes above and beyond to make sure we get what we need and all the little things we like to have 😊. She is a great listener, she really knows her stuff! So we could make an informed decision on the right vehicle. Kelly really cares about helping you finding the right fit with no pressure.
I recently purchased a 2025 Ford Maverick from Kelly. As always she provided me with an outstanding delivery experience. I will continue to purchase vehicles from AM Ford.
So happy with my new Escape! There was an issue with the inside trunk panel and Brian was immediately on it to put through on Warranty.
Brian was fabulous right from the get go and not a 'pushy' salesman which I really appreciated.
Felt a little 'pushed' by finance guy and was not pleased with waiting for information that should have been sorted prior to my being in the office....sales tactic that just pissed me off.
BUT overall I was pleased with the outcome and with Brian who was an absolute gem to work with.
If the Warranty item gets ignored I will update this review but feel like when dealing with Brian I am dealing with a stand up guy - well done AM Ford.
Very dishonest, group of con artists. Purchased my truck all the way from edmonton, ab. $127000 truck that i had a deposit on and was already paid in full prior to pickup and they said they sold it on me. I kept contact with their sales guy jeff i even told him im at the bank sending them the payment, when i told him the day before payment will be sent by tomorrow and they will receive the money the same day. I did my part of the agreement and got the money to them that day (keep in mind this is not a small purchase, 127k!). He said I took too long at the bank and he sold the truck after I already had a deposit on it from days prior and truck is paid for in full and all the paperwork is signed. I got the deal done on this truck within 5 days! I've never been this pressured from any dealership and I still went through with this deal. They were pressuring me from the very beginning I have screenshots of everything. Over top of that I did everything they told me to do and they still sold the truck on me. I've never dealt with such a horrible salesperson as Jeff and dealership in general. Now i understand all the 1 star reviews they have. They are still holding on to my 127k and truck is apparently "sold" to someone else. STEER CLEAR OF THIS DEALERSHIP!
I recently had our expedition in for some repairs and was very happy with how they not only repaired the problem but washed and vaccummed it . Always made us feel like we are a somebody and prompt service
Would not buy wiper blades from them in the future. After running credit over and over dropping it by 100 points, and an offer completely changing including how much they wanted for a down payment by 6k over night I went elsewhere and got a very nice vehicle at a better deal.
The service team are courteous, friendly, professional and helpful. They kept is informed on the progress and due to supply chain issues, which was out of their control, they were very apologetic for the delay. Thank you for taking care us and our vehicle.
Not a very honest group
During covid I ordered and had my mustang G.T premium delivered all the paper work was done by electronic
The credit manager insisted I get the extra extended warranty and was told I can cancel any time
I called a week later after the Vancouver coastal ford told me that was not necessary so I tried to cancel and no one will call me back
Now 2 years later I sold the mustang with less then 7000 Km
They would give me the run around for weeks very sad for $3200 plus tax
Will never recommend them
People be aware and don’t trust them
They up sell for no reason
They won’t even refund me $2000 not very customer friendly
I booked an appointment with
AM Ford, I had them look at my front end as I thought I heard a noise. While I was there they changed my Summer tires to winter. When I went to pick up the car they said they couldn't hear the noise but to come back if it gets worse.
There was No charge to put on my winter tires.
I'm so thankful to AM FORD for their friendly staff and great service.
I highly recommend AM Ford.
Well, I live in Trail and own a Honda. Of course, I started bringing my 2021 CRV to AM Ford this past February for the convenience of their location and their handy dandy shuttle service. I chose AM Ford, as my dad has been a long-time customer of theirs and they replaced my Honda key fob battery for me on a Saturday, as a non-customer who just walked in! I was impressed off the hop! Today, Dave and Brian at the Service Desk were super friendly and helpful. I felt like they truly listened to my concerns and questions, and offered sound advice. Will be back!
10/10 will be buying my next truck from Jeb as well. He treated me right, got me a fair deal for my trade in and made sure everything went smoothly. This is the first time I've ever purchased used and didn't feel like I was a mark.
Jeb, Phil and Zack all went above and beyond for me. Super happy with the experience, only downside is he sold me such a good truck I won't need to do it again for 10 years.